In sports there is an old adage that in order to win make sure you pick the best player(s) available. This holds doubly true when setting up a new medical office. Although I have been practicing plastic surgery in Albany, NY for 25 years, I had no concept on what it takes to run an efficient and successful operation. Susan, our practice manager has been invaluable in this regard. She handles the many day to day functions, understands the complexity of insurance, sets the game plan and she keeps the team running smoothly. I may be the Owner but she is most certainly the Head Coach. Continue reading →